Frequently Asked Questions
Straight answers to the most common SGL Hire questions.
Where does SGL Hire deliver?
We provide delivery and collection throughout the South East of England, Greater London, Essex, Hertfordshire, Bedfordshire and selected nearby areas north of London. Availability and delivery charges are confirmed by postcode.
What is the minimum hire period?
The normal minimum initial hire is one week. Agreed additional days and part-weeks are charged using the guide daily rate.
Do you hire to private individuals?
SGL Hire is primarily a business-to-business service. We normally hire to limited companies, sole traders, partnerships, public-sector organisations and other verified businesses.
What identification is required?
An authorised collector or signatory should provide a driving licence or passport. Company, address, account and payment checks may also be required. An expired photo ID may be considered only after manual verification; current ID is strongly preferred.
Is a deposit required?
Approved account customers normally do not pay a deposit. Other verified business customers may be asked for a deposit based on the machine, replacement value and risk assessment.
What payment methods are accepted?
Debit card, credit card, bank transfer, cash by prior arrangement, approved account and purchase order where the account permits it.
What comes with each machine?
The exact package is listed on the quotation and handover record. This may include the power source, torch, work-return lead, electrode holder, wire feeder, water cooler, trolley, regulator, hoses, case and manuals.
Are gas and consumables included?
Not unless stated on the quotation. Gas, wire, electrodes, filler rods, plasma consumables and PPE are normally supplied separately through SGL Online or Sultani Gas.
Can I extend the hire?
Yes, subject to availability. Contact us before the agreed return date. The extension is not confirmed until SGL Hire approves it.
Can I cancel?
Contact us as early as possible. If the equipment has not been prepared or dispatched, we will try to cancel without charge. Once preparation, transport or a committed booking has begun, cancellation charges may apply. Dispatched equipment can be charged at up to the full initial hire and transport cost.
What happens if equipment develops a fault?
Stop using it immediately, isolate it safely and call 01622 910075. We will troubleshoot, arrange inspection and, where reasonably possible, provide a replacement within 1–2 working days. Replacement depends on availability and is not guaranteed where the fault results from misuse.
What happens if equipment is damaged?
Report damage immediately and stop use if safety may be affected. Normal wear is not charged. Misuse, impact, contaminated fuel, unsuitable power, burnt torches, damaged cables and avoidable damage are charged at the reasonable repair cost or replacement value.
What happens if equipment is stolen?
Notify SGL Hire and the police as soon as possible, and no later than one working day. Provide the crime reference and insurance details. The hirer remains responsible for the equipment and associated charges under the hire agreement.
Do I need insurance?
Yes. The hirer should hold adequate hired-in plant or equipment cover for the full replacement value and public liability appropriate to the work. Evidence may be requested before release.
Can equipment be used outside?
Yes where the model and site conditions allow it, but the hirer must control rain, water, dust, unstable ground, fumes, electrical risks and public access. Follow the IP rating and manufacturer instructions.
Can it be powered from a generator?
Only where the exact machine and generator are compatible. Confirm generator type, continuous kVA, voltage regulation, earthing and plug arrangement before booking.
Can you show me how to use it?
We can provide basic handover and familiarisation on request. This is not formal operator training and does not make an untrained person competent.
Do you deliver to London?
Yes. Central London and Congestion Charge Zone delivery starts from £55 + VAT. ULEZ does not attract a separate surcharge where our normal vehicle can enter.
Do you offer same-day hire?
Sometimes. Call first. Same-day or urgent delivery starts from £99 + VAT and depends on stock, checks, route capacity and site access.
Can I collect?
Yes, free from Unit 5 Underlyn Industrial Estate, Marden, Kent, TN12 9AT, Monday to Friday, 9:00am–4:30pm. Bring identification and a suitable secure vehicle.
Can I open a trade account?
Yes, subject to credit review. Download the application form from the Trade Account page.
Do you provide long-term contract hire?
Yes. Tailored rates are available for three months or more, and qualifying long-term hires include standard delivery.
Can I buy the machine instead?
Ask the team for a separate purchase quotation. Hire and sale are separate transactions and stock may differ.
Can I buy gas and consumables?
Yes, through SGL Online and Sultani Gas. Matching consumables are linked from machine and category pages.
Can I sub-hire the equipment?
Only with written agreement. The named hirer remains responsible for security, operation, condition, charges, loss and damage.
Can equipment leave the UK?
No, not without express written agreement. The standard hire is for use in the UK within the agreed site and service arrangements.